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Privacy Policy

WHO ARE WE?

At Kientzler, we are committed to maintaining the trust and confidence of our customers and suppliers. We understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice, inclusive of the above General Terms and Conditions, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Kientzler may be both data controller and data processor for your personal data under certain circumstances.

HOW DOES THE LAW PROTECT YOU?

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes. Information held and processed for employees will be used for our management and administrative use only.

HOW DO WE COLLECT PERSONAL DATA FROM YOU?

We receive information about you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

If you provide us with personal data about a third party (for example when placing an order on their behalf), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, location information and unique application numbers.

WHAT TYPE OF DATA DO WE COLLECT FROM YOU?

The personal data that we may collect from you includes your name, address, email address, contact numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

When someone visits our website/s we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

HOW DO WE USE YOUR DATA?

We store and use information about you in the following ways:

To process orders that you have submitted to us.
To provide you with products and services.
To comply with the contractual obligations we have with you.
To help us identify you and any accounts you hold with us.
To enable us to review, develop and improve our products and services.
To provide customer care, including responding to your requests if you contact us with a query.
To administer accounts, process payments and keep track of billing and payments.
To detect fraud and to make sure what you have told us is correct.
To carry out marketing and statistical analysis.
To review job applications.
To notify you about changes to our products and services.
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To inform you of service and price changes.

We may process your personal information for carefully considered and specific purposes which are in our interests and enable us to enhance the services we provide but which we believe will also benefit our existing customers. For example, as stated in the Privacy and Electronic Communications Regulations it is reasonable to allow the use of e-mail contact details within the context of an existing customer relationship for the offering of similar products or services.

If in the future we intend to process your personal data for a purpose other than that which it was collected we will provide you with information on that purpose and any other relevant information.

RETENTION PERIODS

We will keep your personal data for the duration of the period you are a customer of Kientzler. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure, after you cease trading with us, we may keep your data for up to 10 years. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

THIRD PARTIES

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including business parties, service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Kientzler, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

YOUR RIGHTS

Under the General Data Protection Regulation (GDPR) you have a number of rights with regard to your personal data. You have the right to request from us access to and rectification or erasure of your personal data (this is known as your right to be forgotten), the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

If you have provided consent for the processing of your data you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you.

There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

In preventing the use or processing of your personal data it may also mean that we shall be unable to provide our products and/or services or process the cancellation of your order

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes at point of order.

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time.

ACCESSING AND UPDATING YOUR DATA

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, contact numbers, e-mail address and payment details are kept up to date at all times.

WHERE WE STORE YOUR PERSONAL DATA

We follow accepted standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on our secured servers within Germany. In limited and necessary circumstances, your information may be transferred outside of EU or to an international organisation to comply with our legal or contractual requirements or in relation to the provision of our services. The laws in these countries may not provide you with the same protection as in the EU; however, any third party referred to above outside of the EU has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice. When transmitting information to us, as the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are encrypted and protected at all times.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

USE OF COOKIES

Cookies are used on our website/s to enhance the user experience on this website e.g. by controlling the right screen resolution to display on your computer, tablet or mobile devise.

Data collected by our website/s is used to administer and enhance the site and service.

LINKS TO OTHER SITES

Kientzler may provide links to third-party sites. Since we do not control those sites, we encourage you to review the privacy policies of these third-party sites before sharing your data with them. Any information that you supply to these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

LIABILITY

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

DATA BREACHES

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

YOUR RIGHT TO MAKE A COMPLAINT

If you have any concerns as to how we process your personal data, you can contact us at security@Kientzler.co.uk

You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR with regard to your personal data.

To make a complaint about how we process your personal data to the Information Commissioner visit https://ico.org.uk/concerns/

CHANGES TO THIS POLICY

This policy is regularly reviewed and is subject to change. Please check our website on a regular basis for any further changes.

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